Technical Skills

  • Active Directory
  • DHCP
  • DNS
  • HyperV
  • Mail server (Exchange)
  • Web server (IIS)
  • DNS (Bind9)
  • DHCP
  • Firewall (IPTables)
  • Mail server (Postfix)
  • Monitoring (Shinken)
  • Proxy (Squid)
  • Web server(Apache, Nginx)
  • Bash
  • VPN (OpenVPN)
  • Network connection
  • Internet connection
  • Address networks
  • Network services (TCP/UDP)
  • Wifi
  • Security
  • Routing
  • Cisco devices (Switch, Router)
  • HTML5
  • CSS3
  • XML / JSON
  • Java
  • MVC
  • UML
  • SQL
  • Mac OS X
  • Google Analytics
  • Google Adwords
  • Photoshop
  • CMS (Drupal, Joomla, Prestashop)

Curriculum Vitae

Employment :

Feb 2015 – Present Account Manager – Google Adwords - Teletech at Google – Dublin

  • Contacting existing customers via telephone and email on a daily basis
  • Consulting with clients to provide the best solution for their business goal
  • Building customer relationships and managing accounts while increasing program revenue
  • Developing accounts and growing strategic relationships
  • Using existing client data to provide custom recommendations tailored to client goals
  • Processing orders set by the customer regularly

June 2015 – Feb 2016 Customer Service Representative - Smartbox - Dublin

  • Opens and update customer accounts
  • Resolve customer complaints via phone, email, or social media
  • Assist with placement of orders, refunds, or exchanges
  • Suggest solutions when a product malfunctions

Nov 2013 – Feb 2014 IT Support technician (internship) - Strasbourg University

  • Maintenance and administration of the IT system
  • Management of the IT equipment stock
  • Following the process to integrate Active Directory networks
  • Technical support and tickets management
  • Windows 7 migration on 250 computers (Altiris)
  • Formation to the new users

Dec 2006 - Feb 2014 Flight dispatcher - Ministry of Defence - Colmar and Cazaux

  • Insure the protection of French air space
  • Processing the information about flights regularity
  • Elaboration and participation in the exploitation of flights planning
  • Updating the aeronautic documentation

Aug 2005 – Aug 2006 Salesman in mobile telephony - SFR - Houssen

  • Good communication with the customers
  • Listening and technical advices about the product

Formations :

May 2013 – Feb 2014 A-Levels+2: IT Support technician - AFPA - Strasbourg

  • Insure the working of local network and internet connexions
  • Install, configure and maintain the works posts and servers
  • Define and setting up a network architecture
  • Apply a safe strategy

Feb 2011 – July 2011 A-Levels+2: Conception and management of CIS -School of transmissions - Cesson-Sévigné

  • Conception and technical administration of websites and software (Java)
  • Technical assistance to the users, files administration

2007 Flight Dispatcher - CICDA - Mont-de-Marsan

2004 A-Levels in Technical Sciences - Camille See - Colmar

2002 Professional Study Diploma (Accounting) - Schongauer - Colmar

Languages :

  • French : mother tongue
  • English : fluent

Download CV

achievements

3D : Initiation to Gmax

My first model with Gmax. Click here, for download the source.

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IPCalc

IPCalc is a program that calculation of IP from a network address : the number of IP addresses, broadcast, netmask and hostmask.

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Website : FranceGame

I volunteered to help the community FranceGame.fr as Webmaster. After joining a team of 7 members, I had the objective of make version 3.0.

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Contact me !